TERMS AND CONDITIONS FOR FISH DIRECT TOBAGO

These are the standard terms of sale for Fish Direct Tobago, Castara, Trinidad and Tobago. By ordering and purchasing products from Fish Direct Tobago, you agree to these terms. Please read carefully to protect your rights. We recommend that you print and keep these terms for your records. By law, we cannot enter into contracts with people under the age of 18. By placing an order, you represent that you are over 18 years of age and that you have read and understood these regulations. your rights

Our terms and conditions, as detailed below, do not affect your statutory rights in any way.

Our website

We reserve the right to change any content on any part of this website at any time without prior notice. We are not responsible for the misuse of links from the website by other parties or for the content of sites linked from Fish Direct Tobago.

Price policy

The price of the goods must correspond to the price indicated on the relevant website. We do our best to ensure that the prices on our website are accurate. Due to the nature of our business, our prices will vary depending on weather, season and delivery. Before placing an order, we recommend that you familiarize yourself with our fish prices on this page.

Minimum order value is TT$100.

The total price of each order through Fish Direct Tobago includes Value Added Tax (VAT), if applicable.

The Order

Your order must contain only the quantity, quality and description of the goods listed in the order and approved by us. We reserve the right to refuse any order, although this is generally accepted if the selected items are available and your payment method is authorized for the transaction. None of your orders will be deemed accepted by us until confirmed by us by e-mail or in writing.
Any errors or omissions in any information or materials issued by Fish Direct Tobago may be corrected provided that this Agreement is not affected. Fish Direct Tobago or you reserve the right to withdraw in the event of glaring errors and/or inaccuracies in the product presentation on Fish Direct Tobago.

Description, quality and quantity of related items purchased will be stated on the relevant pages of Fish Direct Tobago.

Where possible, packaging options will be used as required, unless this causes damage to the seafood, for example some seafood cannot be placed in a tray due to size, will be packed instead. vacuum package. Only one special offer code can be used at a time, unless otherwise stated in the notice of this offer. All offers may be withdrawn at any time without prior notice. All products are available. Payment

We process all major credit or debit cards online. By placing an order using a debit or credit card, you confirm that all information contained in the order is correct and you authorize us to debit the confirmed amount from the payment card of your choice. Payment is made when ordering on the site.
We will need the zip code where the credit/debit card is registered. If we are unable to receive payment for reasons beyond our control, we will not ship the item to you. In this case, we will do our best to contact and notify you, however, we will not be liable for any loss incurred as a result of the delay in sending your order. Friend. If you have returned items and a fair settlement has been agreed, we will credit the appropriate amount to the same payment card.
We will not share your personal information with third parties without your consent and, except through our negligence, we will not be liable for any problems you may have. you may experience or the loss you may incur. delivery area

We ship to most regions of Trinidad and Tobago.

Transport

Your order will be sent to the specified shipping address. It is your responsibility to provide us with the full name and correct address of the recipient for all deliveries, including but not limited to zip codes. This data is transferred directly to the courier company when you place an order, and if our carriers are unable to deliver to you due to an address error, you will be charged the full amount of the order. We will confirm your order details, including your address, by email shortly after placing your order. In case of any discrepancy, please notify us immediately. If there is no response at the specified delivery address and no alternative delivery instructions are available, the courier will attempt to leave the package at a nearby address or leave it in a safe place, unless directed to do so. The delivery lead in your order specifies otherwise. , if the courier company is unable to deliver the package at a nearby address and there are no delivery instructions or a safe place to send the order, the package will be returned to the warehouse and there is no guarantee that delivery will be performed again.
If you request to leave your order at a specific location and the carrier is unable to obtain a signature for your order, you do so at your own risk; We are not responsible for its loss or damage. Our minimum order value is TT$100. We offer free all-day delivery Tuesday through Saturday with a guaranteed weekday delivery fee before 12:00.
Orders are packaged in a suitable insulated box with a frozen gel bag before shipping for next day delivery. Normally, your order will reach you between 8:00 and 18:00 on the day of delivery. However, sometimes deliveries can be delayed by a day due to unforeseen problems in the delivery network. If, for reasons beyond our control, we are unable to deliver part or all of your order, we will refund you the value of the item plus any shipping costs. for orders under £100.
After 10:00 am on the date of dispatch, we cannot change any of the shipping details, as they have already been transferred to the courier company and are registered in that company’s national system. Please report any delivery issues within 24 hours of estimated delivery time.
We ship everything the next day. However, we cannot guarantee this delivery time as it depends on the carrier. If the seafood is for a special occasion, we strongly recommend ordering delivery the day before in case there is a problem with the courier. Our guarantee

We are committed to providing the highest quality fish and products; If you are not satisfied with the quality of our fish and products, we will refund you the same way payment was received. We reserve the right to recall any product deemed unsatisfactory prior to a refund. While every effort is made to remove all bones from the fish fillet, please carefully inspect the fillet for any bones or foreign objects as the company is not responsible for any injuries. or any loss caused by these items. Not all fish fillets will be deboned as this can reduce the appearance of the product and result in a large loss of edible meat. Please contact us if you have any questions about the species that will be affected. We do our best to make sure that there is no shell or cartilage in the crab meat, but we also recommend that you test it before you eat it. Return perishable goods

If you wish to return a non-perishable item for any reason other than that it is not of marketable quality, you may do so at your own expense. We will refund the item price minus 10 percent handling fee if the item is returned to us in the same condition we sent it in.
cancel order

You can cancel your order any time before 8:00 am on the day of delivery. Each fish specially caught for you (by prior agreement) will be paid in full.
If we are subsequently able to sell all or part of these products individually purchased to you, we will reimburse you for the full cost of those products. The right to return goods does not apply to: Personalized Goods or Goods made to User specifications, Audio, video recordings (including DVDs) or printed computer software , Betting Games or Lottery Services, Newspapers and magazines, Food, Beverages or Other Goods for Daily Consumption. For example, a contract for accommodation, transportation, food, or entertainment services for a certain period or date. train tickets, airline tickets or concert tickets or hotel reservations. Timeshare and holiday packages

Personal Details

We will not share any information about you with anyone who is not our direct employee, unless required by law. To learn more about our privacy policy, please read our privacy statement. You can call us at xxx at any time of the day or night; If the line isn’t busy, leave a message and we’ll call you back when we get back. You can also write to us at xxxx

Complain

We sincerely hope that you will never have a reason to complain about our services or products. If you are not completely satisfied with our products, please call us asap at xxx and we will do our best to resolve any issues. We do not have a refund policy if our product or service is defective. All claims must be made within 7 days of delivery or such time as we deem appropriate.
complain

Except for death or personal injury due to our negligence, we will not be liable for any loss or damage caused by us under the following circumstances: foreseen as a result of a breach. , or you have breached any part of the contract resulting in increased loss or damage.